|Cancellation or Postponement by Turf Management SA (TMSA)
A TMSA event can be an event held in person or virtually. A TMSA event is any activity hosted by the TMSA and may include, golf days, site tours or education activity such as workshops and webinars.
Where circumstances force TMSA to cancel an event, a refund, limited to the amount paid, will be issued.
Where circumstances force TMSA to postpone an event, a credit will be held for any fees paid and applied to the same event when rescheduled.
If a participant is unable to attend the rescheduled event or the event is subsequently cancelled, a refund, limited to the amount paid, will be issued.
Cancellation by the Attendee
Cancellations received prior to seven (7) days out from the event, or on or before the advertised cut-off date of the event, will receive a refund, limited to the amount paid.
Cancellations received within the seven (7) days of the event or after the advertised cut-off date are not entitled to a refund. Paid registrations can be transferred to other persons from the same organisation. Transfers of registration will be accepted up until 24 hours prior to the event.
Some TMSA events may have event specific terms and conditions. It is the responsibility of the participant to ensure they are familiar with any specific terms and conditions relating to an event. If a registered attendee fails to attend (in person or virtually) on the day of the event, the person is not eligible for a refund.
Any request for a refund or substitution must be made in writing to firstname.lastname@example.org.
All refunds and credits are to be approved by the Executive Officer and Treasurer.
If a registered attendee fails to attend (in person or virtually) on the day of the event, the person is not eligible for a refund.